FASE DE DEFINIR
•Definir es la etapa que lleva a considerar todas las alternativas posibles de solución al problema, desde las más obvias hasta las más aventurada, sin dar ninguna por sentada.
•En esta fase debemos definir y estructurar el problema con el fin de aclarar y centrar el reto que nos hemos planteado Con los datos y las historias que se recogieron en la entrevista, enunciaremos el problema.


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